I called the insurance company again in March of 2014. They stated they just received the claim early that month and would process it. I called the insurance company in February of 2014 to find out why I hadn't been issued my refund. I knew insurance claims look some time and waiting. The receptionist insist she was filling out the form on the phone and would be sent out the next business day. The late part of November I called AGAIN to figure out why this claim hasn't been put through. I was given a different answer every time I called on the proper procedure to follow. I had called ten times between the time the claim should have been filed to the time the claim was filed. I called the insurance company to verify the claim had been processed. Since the claim wasn't filed in proper time the insurance company was going to make the exception and allow the claim to go through. I had since called my primary insurance company to follow through with the claim. I received the same bill a couple of months later. I gave them my insurance information again and left. I found this odd considering I had two insurance companies, why was I having to continue to pay? I found out they had only been filing with one insurance company. I had another cleaning again in 2013 and was being told insurance wasn't going to pay. I was required to pay $100.00 since insurance wouldn't pay. I called the office manager in our Farmington Valley Office and she did confirm that there was an additional charge that was posted after the patient left. When I left the office I receiced a rceipt that said paid in full. I wasn't asked to perform a periocheck nor was I asked to approve the fee prior to the procedure therefore I should not have to pay for the service.Desired Settlement: I would like the bill I received to ZERO. When asked why I should pay for this service when I didn't approve first she said because I was already billed. I asked why I wasn't told about this fee during my appointment she said because it's just something the hygienist do by habit. When I called to speak with the office manager I was told the old insurance policy covered one of my procedures (a periocheck) which it is no longer covered and now I must pay. Two weeks later I received a bill in the mail for an additional $45. At the end of my appointment I was asked to wait an additional 15 minutes so the front desk staff could total up my bill which I then paid in full. During each procedure that had to be done I asked the fee and approved prior to starting.
Give your pets a kiss and let this note be a virtual hug from us.Review: I went in for a cleaning my insurance only covers only a partial amount of each procedure. Soon we turned the corner and by May we were back up to nearly 100 monthly adoptions, working successfully with our regular rescue allies and fellow shelters from nearby and afar. Remote work and lifestyle changes meant more households could welcome a pet, play with them, love them, and find themselves rescued by a rescue. But the silver lining was that our loveable furry friends were in high demand. Connecticut, New York, and soon virtually the entire country closed, making it impossible for us to operate as usual. We were on track for another banner year of rescues, but the novel coronavirus public health emergency seriously impacted our efforts.
In January alone we rescued 87 dogs and cats while finding homes for 93 of them, an awesome result. 2020 has challenged us in ways we did not anticipate, especially given how the year started.
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